Early access open for teams and developers
Every message. One stream.
Unified Inbox brings messages from email, messaging apps, and support channels into one organized workspace. AI agents sort, summarize, and draft replies. Your team reviews and approves before anything sends.
Refund request for order #8412
Customer asks about SSO on Scale plan
Delivery arrived damaged, photos attached
Draft by Triage Agent · awaiting approval
“Hi Priya, thanks for flagging this. I have started your refund for order #8412 and you will see it within 3 to 5 business days.”
Nothing sends until your team approves.
Connects with the tools you already use
- Gmail
- Outlook
- Slack
- SMS
- Intercom
- Zendesk
- REST API
Features
One place for every conversation
Stop switching tabs and losing context. Every channel flows into a single stream with clear ownership and priority.
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Connect every channel
Plug in Gmail, Outlook, Slack, WhatsApp, SMS, Intercom, and Zendesk. OAuth or API keys get messages flowing in minutes.
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One central stream
A single searchable stream with assignment and priority. Threads stay linked across channels so replies send from the right place.
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AI triage and drafting
Agents classify intent, summarize threads, route to the right teammate, and draft replies in your voice. Nothing sends without approval.
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Developer API
Read, search, triage, and reply with a REST API. Webhooks fire on new messages, drafts, and approvals for custom workflows.
How it works
From scattered inboxes to one approved flow
Three steps take you from channel chaos to a calm stream where agents prepare the work and your team makes the call.
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Connect your channels
Link email accounts, messaging apps, and support tools. Map each channel to a shared workspace with routing rules per team.
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Messages organize into one stream
New messages arrive deduplicated and threaded, with priority, summary, and suggested owner attached to each thread.
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Agents draft, your team approves
Review each draft, edit in one click when needed, then approve. Unified Inbox sends it from the original channel.
Human control is required. AI prepares drafts only. A person approves every message before it sends.
Early access
Get early access to Unified Inbox
We onboard a small group of teams each week so every workspace gets setup and channel tuning. Tell us where to reach you and we will reply within two business days.
- Guided setup for your first three channels
- Triage and drafting tuned to your tone
- API keys and webhook support from day one
Prefer email? Reach us at admin@unifiedinbox.net